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Fleetwood Homes demonstrated a commitment to customer satisfaction by creating the "Circle Of Excellence" program in 1990 to honor retailers nationwide who have contributed to a new standard in customer satisfaction.
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Since its inception, this award-winning program has continued to grow in size and effectiveness, and is now considered the "Oscar" of the manufactured-housing industry.
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To receive a Circle Of Excellence award, a Fleetwood Homes retailer must achieve a pre-determined Customer Satisfaction Index (CSI) rating. CSI ratings are based on a minimum number of Fleetwood homebuyer surveys, conducted after the purchase process is complete and the new owner has moved in. To ensure accuracy, a national independent research firm conducts telephone surveys.
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We are one of only nine Fleetwood retailers, out of thousands, to receive the award each year since it began.
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